Privacy Policy

Glanza Shop operates this shop and website, including all related information, content, features, tools, products and services (collectively, the “Services”), in order to provide you with a personalised shopping experience.
The website www.glanzashop.com is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you otherwise communicate with us.
In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Policy and understand how your information is collected, used and disclosed.

Personal Information We Collect or Process

When we use the term “personal information”, we mean any information that identifies you or can reasonably be linked to you or another person. Anonymous information, or information that has been irreversibly anonymised, is not considered personal information.

Depending on how you interact with the Services, where you live and the applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, delivery address, telephone number and email address.

  • Financial information, including credit or debit card details, financial account information, transaction details, payment methods and payment confirmations.

  • Account information, such as username, password, security questions, preferences and settings.

  • Transaction information, including products viewed, added to your basket or wish list, purchased, returned, exchanged or cancelled, as well as your transaction history.

  • Communications with us, including information provided when contacting customer service.

  • Device information, such as device type, browser, network connection, IP address and other unique identifiers.

  • Usage data, including your interactions with the Services and how you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, use the Services or communicate with us.

  • Automatically through the Services, including by means of cookies and similar technologies.

  • From our service providers when they collect or process data on our behalf.

  • From business partners or other third parties.

How We Use Your Personal Information

We use personal information in particular to:

Provide and improve the Services

Provide the Services, process payments, fulfil orders, manage customer accounts, arrange delivery, facilitate returns and exchanges, send account-related notifications, enable the posting of reviews and personalise the shopping experience.

Marketing and advertising

Send promotional communications by email, SMS or post, and display targeted advertisements on our Services or other websites, including on the basis of your previous activity.

Security and fraud prevention

Verify accounts, secure payments, and detect and prevent fraudulent, illegal or malicious activity. You are responsible for keeping your login credentials confidential.

Communication

Provide effective customer support and maintain our business relationship with you.

Legal obligations

Comply with legal obligations, respond to requests from authorities, enforce our rights and investigate possible breaches of our terms.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify and to our service providers and partners (payment, logistics, hosting, data analytics, customer support).

  • To marketing partners in order to provide personalised advertising services, in accordance with their privacy policies.

  • When you give us your consent or expressly request it.

  • To our affiliated companies or entities within the same group.

  • In connection with business transactions (merger, restructuring, insolvency) or to comply with legal obligations.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes certain personal information in order to provide and improve the Services.
Certain advanced Shopify features may use data from your interactions with our shop and with other merchants. In this context, Shopify acts as the data controller for those features.

To find out more, please see the Shopify Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and External Links

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices or for their content. Information shared publicly on third-party platforms may be visible to other users.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information about minors. Parents or guardians may contact us to request the deletion of the relevant data.

Data Security and Retention

No security measure is infallible. Data transmitted may not be secure while in transit.
The retention period depends on what is necessary to provide the Services, comply with legal obligations or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right of access to personal information

  • Right to erasure

  • Right to rectification

  • Right to data portability

  • Right to opt out of the sale or sharing of data for targeted advertising purposes

  • Management of communication preferences

Rights specific to the United Kingdom and the EEA

  • Right to object to or restrict processing

  • Right to withdraw consent

You may exercise these rights through the Services or by contacting us. We may verify your identity before processing your request.

Complaints

If you have concerns about how your data is processed, you may contact us. You may also lodge a complaint with the competent data protection authority.

International Transfers

Your information may be transferred and processed outside your country of residence.
Transfers outside the EU or the United Kingdom are protected by recognised legal mechanisms, such as standard contractual clauses.

Changes to this Privacy Policy

We may update this Policy at any time. The revised version will be published on the website with the date of the update.

Contact

Glanza Shop
Customer service available Monday to Friday, 9:00 am to 6:00 pm
Response within 24 hours

Address: 28 Hutchings Wharf, 1 Hutchings Street, London, England E14 8JY
Email: support@glanzashop.com
Telephone: +44 7478036269
Website: www.glanzashop.com