Refund policy

Your satisfaction is our priority. If your order isn’t right for you, our returns process is quick and simple. This policy does not affect your statutory rights.

1. Your Right to Return

You can return any item within 30 days of delivery for a full refund, for any reason. This goes beyond the 14-day cancellation period required by UK law.

2. Condition of Returned Items

You are welcome to open the packaging and inspect an item as you would in a shop. Returned items should be unused and, where possible, in their original packaging with all labels and accessories. If an item has been used beyond what is needed to inspect it, we may reduce the refund to reflect any loss in value.

3. Faulty or Incorrect Items

If your item arrives damaged, faulty or not as described, contact us and we will offer a repair, replacement or full refund. This applies to all items, including those bought on sale, in addition to your rights under the Consumer Rights Act 2015.

4. How to Return an Item

Email us at support@glanzashop.com with your order number and the item(s) you’d like to return. We will reply with the return address and instructions. Please pack items carefully and include your order confirmation.

5. Return Postage

Return postage is paid by the customer, unless the item is faulty, damaged or not as described, in which case we will cover the cost.

6. Refunds

We will refund you within 14 days of receiving the returned item (or of you providing proof that you have sent it back, if sooner). Refunds are made to your original payment method and include the original standard delivery charge, if any.