Returns and Refunds Policy

At Glanza Shop, your satisfaction and trust are essential to us. If a product does not meet your expectations, we offer a clear and transparent returns and refunds procedure.

1. Products Eligible for Return

Returns are accepted only for unused products returned in their original packaging with all labels intact.

2. Return Period

Return requests must be made within 30 days of the date of delivery.

3. Condition of Items

To be eligible for a return, the item must:

Be new, unused and unworn
Be returned in its original packaging
Include all labels, accessories and items supplied

Any item that does not meet these conditions may be refused.

4. Returns Procedure

To start a return, please contact support@glanzashop.com quoting your order number.
Once your request has been approved, we will send you the return instructions.

Please:

Enclose a copy of the order confirmation or receipt
Pack the items carefully to avoid any damage in transit

5. Return Costs

Return shipping costs are borne by the customer, unless the item is faulty, damaged or incorrect.

6. Refunds

Once your return has been received and inspected, your refund will be processed within 10 working days.
The refund will be made via the original payment method.

Please note: